Frequently Asked Questions (FAQ)
- Are your products authentic?
Yes. We only sell 100% authentic fragrances sourced from trusted and reputable distributors.
- How long does shipping take?
United States
Standard Shipping: 3–5 Business Days
Express Shipping: 1–2 Business Days
International Shipping (Canada, France & United Kingdom)
Standard DHL Shipping: 3–7 Business Days
- When will my order be shipped?
Orders are processed within 1–2 business days (Monday–Friday).
- Do you offer free shipping?
Yes.
We offer FREE Standard Shipping on all U.S. orders over $75.
- Can I return my order?
Yes.
Eligible items may be returned within 30 days of delivery. Please review our Return & Refund Policy for complete details.
- What if my order arrives damaged?
Please contact us within 48 hours of delivery and include photos of the damaged item and packaging.
- Can I cancel my order?
Yes, as long as your order has not been shipped.
- Which payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Google Pay, Apple Pay, PayPal (when available), and other secure payment methods offered at checkout.
- Do you ship internationally?
Yes.
We currently ship to:
United States
Canada
France
United Kingdom
- How can I contact customer support?
Email: support@scentavenueofficial.com
We aim to respond within 24–48 business hours.
- How can I track my order?
Once your order ships, you'll receive an email with your tracking number.
- What if I entered the wrong shipping address?
Please contact us immediately.
If your order has not yet shipped, we'll do our best to update the address.
