Are your fragrances authentic?
Yes. Scent Avenue Store is committed to offering authentic fragrance products. Products are sourced through established and reputable supply channels, and we take reasonable steps to ensure that the products offered through our store meet our sourcing and quality standards.
What types of products does Scent Avenue Store offer?
Scent Avenue Store specializes primarily in fragrances and beauty products. Product availability may vary, so please refer to the individual product page for the most current product information, size, details, and availability.
Where do you ship?
We currently ship orders within the United States.
Available shipping options and applicable delivery costs are displayed during checkout based on the shipping address and options available for the order.
How long does shipping take?
Orders are generally processed within 1–2 business days, Monday through Friday.
After an order has been shipped, the delivery timeframe depends on the shipping service selected or assigned for the order. Estimated delivery times are provided as general guidance and are not guaranteed delivery dates.
The available shipping options and estimated delivery information will be displayed during checkout.
When will my order be shipped?
Orders are generally processed within 1–2 business days, Monday through Friday. Orders placed on weekends or holidays will normally begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.
Do you offer free shipping?
Free shipping may be available on qualifying orders or during specific promotions.
Any applicable free shipping offer, including the order requirements and eligible shipping method, will be clearly displayed on the store or during checkout.
How can I track my order?
Once your order has been shipped and tracking information is available, you will receive a shipping confirmation email containing your tracking information.
You can use the tracking information provided to monitor your shipment through the applicable shipping carrier.
Please allow some time for tracking information to become active after your order has been dispatched.
Which shipping carriers do you use?
Shipping carriers may vary depending on the delivery address, package requirements, shipping service, and availability.
Available shipping options will be displayed during checkout. Depending on availability, orders may be shipped using carriers such as USPS, UPS, FedEx, DHL, or another suitable delivery provider.
Can I choose my shipping carrier?
If multiple shipping carriers or services are available for your order, you may be able to select from the options displayed at checkout.
In some circumstances, Scent Avenue Store may adjust the carrier or shipping service when reasonably necessary to support timely delivery.
Can I cancel my order after placing it?
If you need to cancel an order, please contact us as soon as possible after placing your order.
If the order has not yet been shipped and we are able to cancel it before shipment, the cancellation may be completed subject to the applicable cancellation terms.
A 7% restocking fee applies to customer requested cancellations that are successfully canceled before shipment.
Once an order has been shipped, cancellation may no longer be possible. In that situation, the applicable Return & Refund Policy may apply.
What is the 7% cancellation restocking fee?
A 7% restocking fee applies to eligible customer requested cancellations that are successfully canceled before shipment.
The fee is calculated based on the value of the purchased product or products and is deducted from the applicable refund.
For example, if the product value of an order is $100, a $7 restocking fee would apply, resulting in a $93 product refund, excluding applicable shipping charges or other amounts that are not part of the product value.
Can I change my shipping address after placing an order?
If you entered an incorrect or incomplete shipping address, please contact us as soon as possible at support@scentavenueofficial.com.
We will make reasonable efforts to update the address if the order has not yet entered processing or shipment. However, we cannot guarantee that an address change will be possible once an order has been processed or shipped.
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Can I return my order?
Eligible products may be returned according to the terms and conditions outlined in our Return & Refund Policy.
Please review the full Return & Refund Policy before submitting a return request, as certain products or situations may have specific requirements or restrictions.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery at support@scentavenueofficial.com.
Please include your order number, photographs of the damaged product, and photographs of the packaging so that we can review the issue and determine the appropriate next steps.
What should I do if I receive the wrong item?
If you receive an item that does not match your order, please contact us as soon as possible at support@scentavenueofficial.com.
Include your order number and photographs of the item received. Our support team will review the order and provide the appropriate instructions.
What happens if my order is delayed?
Estimated delivery times are provided as general guidance and are not guaranteed delivery dates.
If your order takes longer than the expected delivery timeframe provided for that order, please contact us so we can review the available tracking and delivery information.
Eligible orders may qualify for the $5 late delivery bonus, subject to the requirements outlined in our Shipping Policy.
What is the $5 late delivery bonus?
If an order is delivered later than the expected delivery timeframe provided for that order, the customer may be eligible to claim a $5 late delivery bonus.
Eligible claims must be submitted within 22 days after the end of the expected delivery timeframe.
To request a review, contact support@scentavenueofficial.com and provide your order number and relevant delivery information.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on availability, payment options may include major credit and debit cards, Shop Pay, Google Pay, Apple Pay, PayPal, and other secure payment methods supported by the store's checkout.
Available payment methods may vary depending on checkout availability.
How can I contact customer support?
For questions about your order, shipping, returns, cancellations, products, or other store-related concerns, please contact us at:
support@scentavenueofficial.com
We aim to respond to customer inquiries within 24–48 business hours.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Where can I find your store policies?
Our store policies provide additional information about shipping, returns, refunds, and other order-related matters.
For complete details, please review the relevant policy before placing an order.
