Refund & Return Policy
Return Policy
At Scent Avenue Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
Be unused and unopened.
Be in its original packaging.
Be in the same condition that you received it.
For hygiene and safety reasons, opened or used fragrances cannot be returned unless they arrived damaged, defective, or you received the wrong item.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
To help us process your request quickly, please include:
Your order number
Clear photos of the product
Photos of the shipping box and packaging (if applicable)
Once your request has been reviewed and approved, you may choose either:
A replacement item, or
A full refund
Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged.
The item is defective.
We shipped the wrong item.
In these cases, Scent Avenue Store will provide a prepaid return label or cover the return shipping cost.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, it will be issued to your original payment method within 3–5 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
Refunds are issued for the purchase price of the item only. Original shipping charges are non-refundable unless the return is due to our error, a defective product, or an item damaged during shipping.
Exchanges
If you prefer an exchange instead of a refund, we will gladly replace your item, subject to product availability.
If the requested replacement is unavailable, we will offer either:
A full refund, or
A comparable replacement product of equal value.
Items Not Eligible for Return
The following items are not eligible for return:
Opened or used fragrances (unless damaged, defective, or incorrect)
Products that are not in their original condition or packaging
Products returned after the 30-day return period
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us:
Scent Avenue Store
Email: support@scentavenueofficial.com
