Refund & Return Policy

Last updated: July 3, 2026

At Scent Avenue, your satisfaction is our priority. Please read our policy carefully before making a purchase.

1. Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging
Accompanied by proof of purchase

Due to the nature of fragrance products, we are unable to accept returns on opened or used items unless the product is defective or damaged upon arrival.

2. Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at support@scentavenueofficial.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

4. Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return your original order (if eligible) and place a new order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used fragrance products
Gift cards
Sale or final sale items

6. How to Initiate a Return

To start a return, please email us at support@scentavenueofficial.com with your order number and reason for return. Our team will provide you with return instructions within 1–2 business days.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.