Refund & Return Policy – Scent Avenue Store

REFUND & RETURN POLICY

At Scent Avenue Store, we are committed to providing high-quality fragrances and ensuring customer satisfaction.

All sales are final.

Due to the nature of our products, we do not accept returns or exchanges on opened or used items.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:
- Your order number  
- Clear photos of the product and packaging  

Once your request is reviewed and approved, we will provide a replacement or a full refund at no additional cost.

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Non-Returnable Items

Opened or used perfumes cannot be returned due to hygiene and safety reasons.

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Refund Process

Once we verify your claim, approved refunds will be processed within 5–7 business days to your original payment method.

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Shipping Costs

Shipping fees are non-refundable.

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Lost or Stolen Packages

We are not responsible for packages marked as delivered by the shipping carrier.

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Contact

If you have any questions, please contact us at:

support@scentavenueofficial.com