Shipping Policy – Scent Avenue Store

Shipping Policy Processing Time  

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

United States Shipping  

We offer FREE standard shipping on all orders within the United States.

Standard Shipping:

3–5 business days  

Express Shipping:

1–2 business days  

Local Delivery (Within 15 Miles)

We offer local delivery within 15 miles of our business location. Delivery times and availability may vary.  

International Shipping

All international orders are shipped via DHL Express for fast and reliable delivery.  

Delivery Time:

3–5 business days  

Customs duties, taxes, and import fees are not included and are the responsibility of the customer.  

Tracking Information

Once your order has been shipped, you will receive a confirmation email with your tracking number.  

Shipping Address Accuracy 

Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.  

Delays 

While we strive to deliver your order on time, delays may occur due to factors beyond our control.  

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact us. We will gladly assist you in working with the carrier to resolve the issue.